Return and Refund Policy

Last updated: September 3, 2026

At Velokart, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, we’re here to help.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product, please contact us at officialvelokart@gmail.com within 48 hours of delivery.

Please include:

• Your order number
• Clear photos/videos of the product
• Clear photos of the packaging
• A brief description of the issue

We will review your request and, where applicable, arrange a replacement or refund.

Returns

Returns are accepted only for products that are damaged, defective, or incorrectly delivered, unless otherwise stated on the product page.

Products must be returned in their original condition and packaging when a return is requested.

We reserve the right to reject returns that do not meet the conditions outlined in this policy.

Refunds

Once your return or refund request has been approved, we will process the applicable refund.

Refund processing times may vary depending on your payment method and financial institution.

For Cash on Delivery (COD) orders, any approved refund will be arranged through an appropriate refund method communicated to you by Velokart.

Non-Returnable Situations

We generally cannot accept returns for:

• Products damaged through misuse or improper handling
• Products showing signs of intentional damage
• Requests made after the applicable reporting period
• Products that have been substantially used or altered

Contact

For return or refund assistance, contact:

Email: officialvelokart@gmail.com